Your Legal & Account Questions Answered
Your account information is retained for 24 months after closure to handle refund requests, resolve disputes, and comply with local regulations. After 24 months, we securely delete personal data. You can request data deletion earlier by contacting our support team via live chat.
Contact us within 30 days of the withdrawal request through live chat or email. Provide your transaction ID and the payment method used — DANA, OVO, GoPay or QRIS. We will verify the transaction with your payment provider and issue a resolution or refund within 7 business days.
Yes. Open your account Settings, select 'Request Data Export', and choose your format — text or CSV. We send the export to your registered email within 5 business days. The file includes all deposits, withdrawals, gameplay and account activity.
We accept DANA, OVO, GoPay, QRIS and bank transfer. Each payment method is governed by its own provider's terms in addition to ours. Deposits via these methods typically clear in under one minute. You can only withdraw to the same method you used to deposit.
Your password is encrypted using industry-standard protocols and never shared with our support team. We recommend using a unique, strong password and enabling two-factor authentication in your account Settings for extra security. If you suspect unauthorized access, contact live chat immediately.
You can close your account anytime through Settings. Any remaining balance is returned to your original payment method — DANA, OVO, GoPay, QRIS or bank account — within 3 business days. The account closure request is processed immediately; all data is retained for 24 months per our retention policy.
Your account data is stored on secure servers with encryption protocols. We do not share your personal information or payment details with third parties except as required to process your deposits and withdrawals through your chosen payment provider — DANA, OVO, GoPay or QRIS.
